Shipping Policy

Last Updated:​ [Date]

1. Purpose and Scope​

This Shipping Policy applies to all goods purchased from theatelier.click​ (operated by Roberto Ibarrola), including self-managed products, supplier-sourced items, returns, and exchanges. As an independent seller, I am committed to ensuring safe, timely, and cost-effective delivery for a positive customer experience.

2. Carrier Selection​

• I partner with carriers that demonstrate reliability, affordability, and compliance with local and international shipping regulations.

• Primary carriers include USPS, FedEx, UPS, and DHL for international shipments, with alternatives chosen based on service quality and coverage.

3. Shipping Methods​

• Standard Areas (Continental US):​ Ground shipping or standard express (e.g., USPS Priority Mail, FedEx Home Delivery).

• Remote/Rural Areas:​ USPS Priority Mail or FedEx SmartPost for accessibility.

• Special Items​ (e.g., fragile, high-value, or oversized goods): Dedicated handling or special carrier services (e.g., signature confirmation, insurance).

• International Shipping:​ Available to select countries; fees and delivery times vary by destination. Some regions may be excluded due to restrictions.

4. Shipping Timeframes​

• Orders placed before 12:00 PM PST​ on business days (Monday–Friday) are processed within 24 hours.

• Weekend or holiday orders are processed within 24 hours​ of the next business day.

• Pre-order or custom items will specify processing times on the product page (e.g., “Ships within 7 days”).

• Transit Estimates:​

  • US: 3–7 business days.

  • International: 7–20 business days (varies by destination). Delays due to customs are possible.

5. Shipping Fees​

• Free Shipping​ on orders over [Insert Amount, e.g., $50]​ within the continental US.

• Orders below [Insert Amount]​ incur a flat-rate fee of [Insert Amount, e.g., $5.99].

• International Fees:​ Calculated at checkout based on destination and carrier. Additional taxes/duties are the customer’s responsibility.

6. Return & Exchange Shipping Responsibilities​

• Seller Error​ (e.g., wrong item or damage): I cover return shipping costs and send a replacement.

• Customer-Initiated Returns​ (e.g., size preference, change of mind) within 7 days​ of receipt:

  • Items must be unused and in original packaging.

  • Customer pays return shipping; I cover reshipment fees for exchanges.

• Refused/Undeliverable Shipments​ due to incorrect address: Customer bears return shipping costs.

7. Risk of Loss & Title​

Ownership and risk of loss pass to you upon delivery to the carrier. Tracking information is provided for visibility.

8. Prohibited Items​

I comply with carrier restrictions on hazardous materials, liquids, or regulated goods. Customers are responsible for ensuring orders comply with their country’s laws.

9. Force Majeure​

Delays from events like natural disasters, epidemics, or customs inspections are beyond my control and may exempt me from liability.

10. Policy Updates​

I reserve the right to update this policy. Changes take effect immediately upon posting on theatelier.click.

Contact Information​

For shipping questions, contact:

• Email:​ support@theatelier.click

• Phone:​ +1 (662) 663-6751

• Address:​ Roberto Ibarrola, 1785 W Mesquite Ln, Nogales, AZ 856213845